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===Working life===
 
===Working life===
Ava is a known workaholic who "solves current and cold cases" as a homicide detective at the [[Quillsville Metropolitan Police Department]] and formerly "sells retail and retail accessories" as an assistant manager (later manager) at the fictional [[Craven Gifts]], a local retailer. Much to the discomfort of her boss at Craven, [[Tina Kelso|Tina Craven]], she refuses to miss a day for anything; including sickness and injury where she refused to go on Worker's Compensation after injuring her back on the job, despite repeated attempts at suggesting too much work will make her sloppy. She even went into work when her hero [[wikipedia:Tom Carnegie|Tom Carnegie]] died (though she thought it was Diane Willis making it up). When she gets a phone call in the middle of the night, she often immediately starts with the Craven slogan, "Craven Gifts, enjoy the gifts, not the kicks", showing her dedication to her work. Ava also has a habit of announcing herself as "Ava Willis, Manager/Assistant Manager, Craven Gifts" (later "Ava Willis, Detective, QMPD"), even in situations where it has nothing to do with her work such as when called on to give a speech as Paige Pamhouser's best woman at her wedding rehearsal dinner.
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Ava is a known workaholic who "sells retail and retail accessories" as an assistant manager (later manager) at the fictional [[Craven Gifts]], a local retailer. Much to the discomfort of her boss, [[Tina Kelso|Tina Craven]], she refuses to miss a day for anything; including sickness and injury where she refused to go on Worker's Compensation after injuring her back on the job, despite repeated attempts at suggesting too much work will make her sloppy. She even went into work when her hero [[wikipedia:Tom Carnegie|Tom Carnegie]] died (though she thought it was Diane Willis making it up). When she gets a phone call in the middle of the night, she often immediately starts with the Craven slogan, "Craven Gifts, enjoy the gifts, not the kicks", showing her dedication to her work. Ava also has a habit of announcing herself as "Ava Willis, Manager/Assistant Manager, Craven Gifts", even in situations where it has nothing to do with her work such as when called on to give a speech as Paige Pamhouser's best woman at her wedding rehearsal dinner.
  
During her time at Craven Gifts, she was briefly promoted to manager when Tina's then-husband/now ex-husband (affectionately referred to as "Crob Bob") temporarily took over Craven Gifts. Ava was also briefly promoted to manager by Tina Kelso while helping Tina rebuild a house for [[Habitat for Humanity]] as part of Tina's community service after a [[drunk driving]] conviction, before being demoted again after she blurted out "I love you" to Tina; in "[[Ten Years To Life]]", Ava is permanently promoted to manager after Tina retires from Craven Gifts (Tina initially annouced her retirement in "[[Quillsville Cold Case]]", but was not official until 2018) and becomes Quillsville's First Lady. Unlike Tina and her business enemy, Harrison Walter "H.W." Ivey, Ava believes that selling goods through honesty and hard work is what life is all about. Ava won the Retailer of the Year Award for three years, as well as the prestigious Ruby Medal of Valor Award. Her greatest attribute is her reliability. Another trait of Ava appears to be customer loyalty and customer satisfaction. While appearing to suffer a sales slump during the month-long "Gift Stravaganza" sale, she remained confident her sales would come in at the end of the month, trusting her tried and true method of giving customers pamphlets and simply telling them to return if and only if they're "ready". Despite this she managed to sell more goods than anyone else at Craven in a single day by simply giving one customer that pamphlet, she later sold that single customer 5,000 units, and in doing so won the sales for the Gift Stravaganza. Craven has referred to Ava as her [[Golden Goose]]. This virtue was tested when she threatened to quit rather than continue working at a carwash (which Tina and Lando bought stake in) and continue to take verbal abuse. She also threatened to quit unless Ava fired a new employee who was making crude jokes and sexual innuendo (eventually in frustration, Ava actually dragged the new employee into the men's washroom and washed his mouth out with soap). Ava's work ethic extends past her occupation.  
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She was briefly promoted to manager when Tina's then-husband/now ex-husband (affectionately referred to as "Crob Bob") temporarily took over Craven Gifts. Ava was also briefly promoted to manager by Tina Kelso while helping Tina rebuild a house for [[Habitat for Humanity]] as part of Tina's community service after a [[drunk driving]] conviction, before being demoted again after she blurted out "I love you" to Tina; in "[[Ten Years To Life]]", Ava is permanently promoted to manager after Tina retires from Craven Gifts (Tina initially annouced her retirement in "[[Quillsville Cold Case]]", but was not official until 2018) and becomes Quillsville's First Lady. Unlike Tina and her business enemy, Harrison Walter "H.W." Ivey, Ava believes that selling goods through honesty and hard work is what life is all about. Ava won the Retailer of the Year Award for three years, as well as the prestigious Ruby Medal of Valor Award. Her greatest attribute is her reliability. Another trait of Ava appears to be customer loyalty and customer satisfaction. While appearing to suffer a sales slump during the month-long "Gift Stravaganza" sale, she remained confident her sales would come in at the end of the month, trusting her tried and true method of giving customers pamphlets and simply telling them to return if and only if they're "ready". Despite this she managed to sell more goods than anyone else at Craven in a single day by simply giving one customer that pamphlet, she later sold that single customer 5,000 units, and in doing so won the sales for the Gift Stravaganza. Craven has referred to Ava as her [[Golden Goose]]. This virtue was tested when she threatened to quit rather than continue working at a carwash (which Tina and Lando bought stake in) and continue to take verbal abuse. She also threatened to quit unless Ava fired a new employee who was making crude jokes and sexual innuendo (eventually in frustration, Ava actually dragged the new employee into the men's washroom and washed his mouth out with soap). Ava's work ethic extends past her occupation.  
  
 
Ava looks up to Tina, who calls Ava "Ol' Top" and keeps a somewhat idyllic picture of her, even though she recognizes her boss's many shortcomings (excessive gambling, alcoholism, adultery, and a general lack of principles). Ava must frequently clean up her boss's unsavory "situations":  bailing her out of jail, facilitating her vices, and performing suspicious errands. In one episode she went as far as covering up Craven's illegal price fixing agreement with the other local retailers providers to keep her from being arrested. Ava also seems to think that being a retailer is the best job there is (and wants her children, [[Tom Willis (Queen of the Willis)|Tom]] and [[Deanna Willis (Queen of the Willis)|Deanna Willis]], to follow her footsteps and start a retail business of their own). Ava loves her job very much, but throughout the series always makes a big deal out of it when her closest friends and even family find her occupation boring and somewhat useless and even find her obsession with retail odd. In the episode "[[A Case Managing We Will Go]]", Deanna questions Ava about her new job as a volunteer mental health case coordinatoe, in which Deanna says she is surprised because Ava always seems to exaggerate and make a big deal about being a retail saleswoman. Although Ava is often confused and irritated by the eccentricities of Tom and Deanna, she clearly loves her children, even though she's uncomfortable in saying it to their faces. She even feigns an interest in Tom's passions such as [[comedy]] and [[theatre]]. Ava is relieved when her Laotian-American neighbor Lando Abhrams (a transman) tells him that she caught Tom and [[Trevelle Abhrams|Trevelle]] taking their clothes off  since, up until that time, Ava was uncertain of Tom's and Deanna's interest in the opposite sex. Ava is also relived when [[wikipedia:Tammie Sousa|Tamara Sousa]] tells her she caught Deanna and Brandi having lesbian sex in "Brandi See, Donkey Do" after Brandi gives birth to Ava's graddaughter Tessanne (despite Deanna herself, like Ava also conieved as a woman).  From their eccentricities, Ava often says of Deanna, "That girl ain't right" and "That girl ''still'' ain't right" since "Ten Years To Life".
 
Ava looks up to Tina, who calls Ava "Ol' Top" and keeps a somewhat idyllic picture of her, even though she recognizes her boss's many shortcomings (excessive gambling, alcoholism, adultery, and a general lack of principles). Ava must frequently clean up her boss's unsavory "situations":  bailing her out of jail, facilitating her vices, and performing suspicious errands. In one episode she went as far as covering up Craven's illegal price fixing agreement with the other local retailers providers to keep her from being arrested. Ava also seems to think that being a retailer is the best job there is (and wants her children, [[Tom Willis (Queen of the Willis)|Tom]] and [[Deanna Willis (Queen of the Willis)|Deanna Willis]], to follow her footsteps and start a retail business of their own). Ava loves her job very much, but throughout the series always makes a big deal out of it when her closest friends and even family find her occupation boring and somewhat useless and even find her obsession with retail odd. In the episode "[[A Case Managing We Will Go]]", Deanna questions Ava about her new job as a volunteer mental health case coordinatoe, in which Deanna says she is surprised because Ava always seems to exaggerate and make a big deal about being a retail saleswoman. Although Ava is often confused and irritated by the eccentricities of Tom and Deanna, she clearly loves her children, even though she's uncomfortable in saying it to their faces. She even feigns an interest in Tom's passions such as [[comedy]] and [[theatre]]. Ava is relieved when her Laotian-American neighbor Lando Abhrams (a transman) tells him that she caught Tom and [[Trevelle Abhrams|Trevelle]] taking their clothes off  since, up until that time, Ava was uncertain of Tom's and Deanna's interest in the opposite sex. Ava is also relived when [[wikipedia:Tammie Sousa|Tamara Sousa]] tells her she caught Deanna and Brandi having lesbian sex in "Brandi See, Donkey Do" after Brandi gives birth to Ava's graddaughter Tessanne (despite Deanna herself, like Ava also conieved as a woman).  From their eccentricities, Ava often says of Deanna, "That girl ain't right" and "That girl ''still'' ain't right" since "Ten Years To Life".

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